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Frequently Asked Questions How do I take
the Texas Defensive Driving Course? We make it easy – just (1) enroll & pay the Course fee, (2) complete the Course and (3) you’ll receive your Certificate of Completion in the mail. Can I try the Course before I pay? You must pay the Course fee when you enroll. Our no risk refund policy allows you to obtain a full refund up to three days after you enroll in the Course if you decide for any reason not to complete all of the lessons – no questions asked & no risk to you. (See the Enrollment Agreement for a full description of the Refund Policy.) Can I take breaks and/or review the lessons? Yes. You can complete the Course in one sitting, or over several days or weeks—up to 90 days from the date you enroll. You can start and stop any lesson at your convenience—when you log back in, you’ll return to the point where you logged out. You can also go back and review lessons. It’s up to you. What should I do if the Court requires an instructor’s signature? If your Court requires an instructor’s signature on a specific form in addition to the Certificate of Completion, please fax the form to 1-214-504-9958 begin_of_the_skype_highlighting 1-214-504-9958 end_of_the_skype_highlighting. Please provide your return fax number and we’ll return the signed form to you via fax or, if you don’t have a fax number available, we will mail it to you. I waited too long! Will the Court give me an extension? Call the Court at the number on your ticket and ask about the Court’s policy. Some Courts may grant you an extension request over the phone; others may require you to appear in person. SAFETY-USA™ has no control over whether you can obtain an extension of time and has no input regarding this or any other Court process. Paying by credit or debit card online is the fastest, easiest way. SAFETY-USA™ accepts Visa, MasterCard, Discover and American Express credit or debit cards. With our secure server, your account information remains safe throughout the process. If you have any problems with your payment, call us at 1-800-980-2170 begin_of_the_skype_highlighting 1-800-980-2170 end_of_the_skype_highlighting (Hearing impaired can call 1-800-980-2172 begin_of_the_skype_highlighting 1-800-980-2172 end_of_the_skype_highlighting TDD/TTY). I’m having trouble entering my credit or debit card information. This can happen when the Internet is extremely busy. Please wait a moment and try again, or call us at 1-800-980-2170 begin_of_the_skype_highlighting 1-800-980-2170 end_of_the_skype_highlighting (Hearing impaired can call 1-800-980-2172 begin_of_the_skype_highlighting 1-800-980-2172 end_of_the_skype_highlighting TDD/TTY) for assistance—we’ll be happy to process your payment over the telephone. Is there a money-back guarantee? Yes. You can get a full refund up to three days after you enroll in the Course if you decide for
any reason not to complete all of the lessons. I’ve already paid the Court. Why do I have to pay for the Course? The administrative fees and fines imposed by the Court, if any, are separate from the registration fee SAFETY-USA™ charges for this Course; all must be paid. Where can I read the terms under which I can take this Course? You will find the terms in the "Enrollment Agreement" for the Course. You’ll need to “Accept" the terms before beginning the Course. What are the minimum system requirements for Course completion? To help you determine that you can view and use the Safety-Ed™ Course, we will evaluate some of your computer settings before you begin the Course. For more detail about system requirements, please review the SAFETY-USA™ System Requirements. Do I need any special software or hardware? You need a computer with a mouse, keyboard, speakers and Internet connection—a fast Internet connection (such as cable or DSL) is best. You will need Macromedia Flash 7.0 to view the Course, with its video clips and animation. If you don’t have this software, download Flash 7.0 here free - it’s easy and it only takes a few moments. You don’t need a printer to take the Course. I’m having trouble entering my credit or debit card information. This can happen when the Internet is extremely busy. Please wait a moment and try again, or call us at 1-800-980-2170 begin_of_the_skype_highlighting 1-800-980-2170 end_of_the_skype_highlighting (Hearing impaired can call 1-800-980-2172 begin_of_the_skype_highlighting 1-800-980-2172 end_of_the_skype_highlighting TDD/TTY) for assistance—we’ll be happy to process your payment over the telephone. No, not to complete the Course. But we recommend that you provide an e-mail address so that we can send you confirmations of your login & password and payment information, as well as a confirmation of your completion of the Course. You can also exchange e-mail messages or chat with our customer support staff. SAFETY-USA™ will not reveal your e-mail address to any unrelated third parties. What if I lose my connection or have a computer problem? The Course automatically saves your progress when you complete each page in the Course, so you won’t have to start over if you lose your connection to the website, or if your computer crashes. Just resume the Course when you’re able—you’ll be returned to the last page you were viewing. First, check your enrollment confirmation—it will list your password if you chose to have us e-mail it to you. If you don’t have your confirmation, click on Help Me Remember My Password. If that doesn’t work, contact us at 1-800-980-2170 begin_of_the_skype_highlighting 1-800-980-2170 end_of_the_skype_highlighting (Hearing impaired can call 1-800-980-2172 begin_of_the_skype_highlighting 1-800-980-2172 end_of_the_skype_highlighting TDD/TTY). We’ll be happy to help you. I’m having trouble starting or resuming the Course. Be sure that you’re entering your
username and password exactly the way you provided it when you
enrolled. I just got an error message. What now? Try logging out and then logging back in by clicking Resume Course. Don’t worry, your progress won’t be lost. If the problem persists, please make a note of the specific error message and contact us at 1-800-980-2170 begin_of_the_skype_highlighting 1-800-980-2170 end_of_the_skype_highlighting (Hearing impaired can call 1-800-980-2172 begin_of_the_skype_highlighting 1-800-980-2172 end_of_the_skype_highlighting TDD/TTY). The Course pages on the web site are not appearing; what should I do? If the Course pages are not loading completely, you may want to disconnect & reconnect your Internet connection, restart your computer and log back in. This type of problem is typically caused by your Internet Service Provider (“ISP") and heavy Internet traffic. If you continue to experience problems, we recommend exiting and returning at a later time to complete the Course when the Internet traffic is not as heavy. The Course is very small on my screen. What can I do to make it larger? To maximize the possible viewing
area, first close “Favorites" if they are open on the left side
of the screen. What are your hours of operation? We are available for support 24 hours a day, seven days a week, except Christmas and New Year’s Day. You can reach us at help@SAFETY-USA.com, or by phone at 1-800-980-2170 begin_of_the_skype_highlighting 1-800-980-2170 end_of_the_skype_highlighting (Hearing impaired can call 1-800-980-2172 begin_of_the_skype_highlighting 1-800-980-2172 end_of_the_skype_highlighting TDD/TTY). The SAFETY-USA website is available 24/7. How do I use the multimedia pages in the Safety-Ed™ Course? In most cases, the media elements in
the Safety-Ed™ Course are self-operating – that is, video
elements, sound and animations will play as they’re available
without any additional action by you.
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